​Terms & Conditions for SMS Messaging

1. Messaging Frequency

Subscribers will receive messages related to:

• Appointment reminders

• Service updates

• Important notifications regarding hospice care

The frequency of messages may vary depending on your care plan or needs. Generally, subscribers can expect no more than 3–5 messages per week.

2. Fees and Charges

• Oaktree Hospice, Inc. does not charge for SMS notifications.

• However, message and data rates may apply as determined by your mobile carrier.

• Subscribers are responsible for any charges incurred for sending or receiving SMS messages.

3. Opt-in, Opt-out, and Help Instructions

Opt-In Process

By texting START to [insert short code or phone number], you consent to receive SMS messages from Oaktree Hospice, Inc. You will receive a confirmation message upon subscribing:

"Thank you for opting into SMS messages from Oaktree Hospice, Inc. You will receive updates and notifications. To opt out at any time, reply STOP."

Opt-Out Process

To stop receiving SMS messages, you can reply STOP to any message from us. You will receive a confirmation message confirming your opt-out:

"You have successfully opted out of SMS messages from Oaktree Hospice, Inc. To opt back in at any time, reply START."

Help Process

To request assistance, reply HELP to any message. You will receive the following response:

"Thank you for contacting Oaktree Hospice, Inc. For immediate assistance, please call us at (213) 513-4577 or email support@oaktreehospice.net. A team member will assist you shortly."

4. Privacy Information

Your privacy is important to us. We collect and use your personal information solely for the purpose of providing SMS notifications and support related to our services.

• We do not sell or share your information with third parties without your consent.

• For more details, please review our [Privacy Policy](insert link here).

5. Limitations of Liability

Oaktree Hospice, Inc. is not responsible for delays or failures in delivering SMS messages caused by:

• Network interruptions

• Mobile carrier issues

• Incorrect phone numbers provided by subscribers

It is your responsibility to ensure your contact information is up-to-date.

6. Changes to Terms

We reserve the right to update these terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of our SMS services constitutes your acceptance of the revised terms.

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