Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and other details you provide when contacting us or signing up for our services.

• Health Information: Limited health-related details to provide appropriate hospice care services.

• Technical Information: IP address, browser type, device type, and browsing behavior when you visit our website.

2. How We Use Your Information

We use your information to:

• Provide hospice care and related services.

• Respond to your inquiries and requests.

• Communicate updates, reminders, service-related notifications, and SMS messages.

• Improve our website and services through analytics.

• Comply with legal and regulatory obligations.

3. SMS Communications

By providing your phone number, you consent to receive SMS messages from Oaktree Hospice Inc., which may include:

• Appointment reminders

• Service updates and notifications

• Customer support messages

We will not share your SMS opt-in consent or phone number with any third parties.

• Opt-Out: Reply STOP to unsubscribe at any time.

• Help: Reply HELP for support or contact us at:

  • Email: support@oaktreehospice.net

  • Phone: (818) 563-2572

• Message Frequency: Message frequency may vary.

• Fees: Standard message and data rates may apply.

For more information, please review our [Terms & Conditions]

hhttps://www.oaktreehospice.net/terms-and-conditions

4. Sharing Your Information

We will never sell your personal information. We may share your data with:

• Authorized personnel and care providers directly involved in your care.

• Regulatory bodies to comply with legal requirements.

• Service providers (e.g., IT or SMS services) under strict confidentiality agreements.

5. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. These cookies help us understand how visitors interact with our site and improve functionality. You can disable cookies through your browser settings if desired.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Opt-out of receiving SMS or email notifications.

• File a complaint with a regulatory authority if you believe your data has been mishandled.

To exercise these rights, please contact us at:

• Email: support@oaktreehospice.net

• Phone: (818) 563-2572

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.